FAQ

Grand Bazaar Jewelers

Q. Are all products in the website handcrafted / handmade?
A. YES, all of our products are handcrafted in Istanbul, Turkey. We only sell genuine & authentic jewelry made locally.
Q. Can I order retail (private use) from your website?
A. YES, please shop as you wish.
Q. Is it free shipping?
A. YES, Retail orders over $100.
A. YES, Wholesale orders over $500.
A. NO, for Wholesale orders LESS then $500 shipping fees will be quoted at checkout (estimate $15-20)
Q. Can I order from abroad / internationally?
A. YES, we ship worldwide and have Shipping Agents to properly handle the process.
Q. Which countries do you ship to?
A. Please see the full list of more then 150 countries here
Q. How can I pay?
AT/T payment = Bank Transfer
A. Credit Card (currently via PayPal processing / NO NEED for a paypal account) 
A. Western Union / Money Gram
A. Paypal

- ​You will select the payment method during the checkout process.
Q. When will my items ship out?
A. In stock items can be shipped out within 48-72 hours (Retail orders with sizing requests may take longer)
- Items which are not in stock will be made to order & shipped out within 15 days
 
Q. What is the delivery time?
A. 3 day Express Delivery. (This service is used for ALL orders except Russia)
- Economy Delivery via Post Office (This service is only used for Russia) average time 10-15 days. 

Q. Which courier company do you work with?
A. Within Turkey: Yurtici Kargo and MNG -
A. Abroad / International: FedEx, DHL, UPS, TNT, Post Office. (Please contact us to request others)
Q. Do you accept returns?
A. YES, please see our policy here
Q. Can I order wholesale (to resell) from your website?
A. YES, you can but please fill out the wholesale jewelry application to get started.
Q. What is the minimum wholesale order amount?
A. Each wholesale order must be at least $250 USD to be processed.

Q. What is the minimum order quantity (MOQ)?
A. MOST items are 1 PIECE MOQ. A few items will have a 3, 5 or 10 piece minimum to make it cost effective to manufacture the item to each order.

Q. Can I use the jewelry photos from this website?
A. YES, we allow all of our wholesale partners to download our photos, all we request is for you to email us your LOGO and make a 1 piece (or more) initial order.

Q. Do you offer Drop Shipping for wholesale customers?
A. YES, starting at a minimum of 1 piece.

Q. Is there a discount for larger / bulk jewelry orders?
A. YES, discount rates are applied after you select your wholesale partner level HERE

Q. Do wholesale prices include shipment fees?
A. YES, FREE Shipping for orders over $500. Smaller orders will be charged shipping fees (estimate $15-20)

Q. Can we specify ring size while ordering?
A. YES, you can. 
- For retail orders you can easily select your desired size on the product page. (If an option to choose size is unavailable, the ring is Adjustable Size)
- For wholesale orders a follow up email requesting the size range, we will do our best to select the sizes you wanted.

Q. What currency are the prices listed?
A. All prices are in U.S. Dollars $ (USD)

Q. Do you have more items available then what is shown online?
A. YES, we have 1000s of uncataloged items available. We request you contact us and send pictures or information about the type of jewelry you desire so we can supply you accordingly.

We have done our best to cover most questions & concerns above but if there is anything you would like to detail or clarify please email us or call us.

Thank you, 
GrandBazaarJewelers.com 
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