Frequently asked Questions for GrandBazaarJewelers.com
Q. Are all products in this website handcrafted / handmade in Istanbul?
A. YES, all of our products are handcrafted in Istanbul, Turkey. We only sell socially responsible jewelry made locally.
Q. Can I order retail (private use) from your website?
A. YES, please shop as you wish.
Q. Is it free shipping?
A. YES, Retail orders over $100.
A. YES, Wholesale orders over $500.
A. NO, for Wholesale orders LESS then $500 shipping fees will be quoted at checkout (estimate $15-20)
Q. Can I order from abroad / internationally?
A. YES, we ship worldwide and have Shipping Agents to properly handle the process.
Q. Which countries do you ship to?
A. Please see the full list of more then 150 countries HERE
Q. How can I pay?
A. T/T payment = Bank Transfer
Credit Card (currently via STRIPE processing)
Western Union / Money Gram
Paypal
( You will select the payment method during the checkout process. )
Q. When will my items ship out?
A. In stock items can be shipped out within 48-72 hours (Retail orders with special size requests may take longer)
A. Not in stock items will be made to order & shipped out within 15 business days.
( You will select the shipment options during the checkout process. )
Q. Will I get emails to update me with the shipment & tracking information?
A. YES, we will send emails which include links to track your package & contact the selected courrier
Q. What is the delivery time?
A. 3 day Express Delivery. (This service is used for ALL orders except Russia)
A. Economy Delivery via Post Office (This service is only used for Russia) average time 10-15 days
Q. Which courier company do you work with?
A. Within Turkey: Yurtici Kargo and MNG -
A. Abroad / International: FedEx, DHL, UPS, TNT, Post Office. (Please contact us to request others)
Q. Do you accept returns?
A. YES, please see our policy HERE
Q. Will I pay customs or taxes on my shipment?
A. You will be able to set the declared value of your shipment at our checkout page.
According to your local laws you may have to pay some fees based on the value you have set.
Q. Can I order wholesale (to resell) from your website?
A. YES, you can but please fill out the wholesale jewelry application to get started
Q. What is the minimum wholesale order amount?
A. Each wholesale order must be at least $250 USD to be processed
Q. What is the minimum order quantity (MOQ)?
A. MOST items are 1 PIECE MOQ. Some items will have a 3, 5 or 10 piece minimum to make it cost effective to manufacture the item to your order
Q. Can I use the jewelry photos from this website?
A. YES, we allow all of our wholesale partners to download our photos, please start HERE
Q. Do you offer Drop Shipping for wholesale customers?
A. YES, starting at a minimum of 1 piece
Q. Is there a discount for larger / bulk jewelry orders?
A. YES, discount rates are applied after you select your wholesale partner level HERE
Q. Do wholesale prices include shipment fees?
A. YES, FREE Shipping for orders over $500. Smaller orders will be charged shipping fees (estimate $15-20)
Q. Can we specify ring sizes while ordering?
A. YES, you can
- For retail orders you can easily select your desired size on the product page. (If an option to choose size is unavailable, the ring is Adjustable Size)
- For wholesale orders items which are available to customize the sizes will have the option to select the size on the product page.
Q. What currency are the prices listed?
A. All prices are in U.S. Dollars $ (USD)
Q. Do you have more items available then what is shown online?
A. YES, we have 1000s of uncataloged items available. We kindly ask for you to send us your requests HERE. Please just send pictures and information about the type of jewelry you desire so we can supply you accordingly
We have done our best to cover most questions & concerns above but if there is anything you would like to detail or clarify please email us or call us
Thank you,
GrandBazaarJewelers.com
GBJ1455
