Frequently asked Questions for GrandBazaarJewelers.com
📌GENERAL INFORMATION
Q. Are all products on this website handcrafted, handmade in Istanbul?
A. YES, every piece is handcrafted in Istanbul, Turkey. - We are proud to offer socially responsible jewelry made locally.
Q. Can I order for personal use (retail) from your website?
A. YES, Individual customers are always welcome to shop with us.
Q. Can I order for wholesale (to resell) from your website? A.YES, to access wholesale B2B trade prices please complete our WHOLESALE JEWELRY APPLICATIONto get started.
Q. What currency are the prices listed? A. All prices are in U.S. Dollars $ (USD)
🚚 SHIPPING & DELIVERY
Q. Do you offer FREE shipping? A. YES, Retail orders over $100. A.YES, wholesale orders over $500 qualify for free shipping. - For smaller orders, shipping fees are calculated at checkout (estimate $15-20)
Q. How long does shipment take?
A. 3 day express delivery. (This service is used for ALL ORDERS except Russia.)
Q. Can I order from abroad / internationally?
A. YES, we ship worldwide and have Shipping Agents to properly handle the process.
Q. Which countries do you ship too?
A. Please see the full list of more than 200+ countries HERE
Q. Which courier company do you work with? A. Within Turkey: Yurtici Kargo and MNG A. Abroad / International: DHL, FedEx, UPS, TNT, Post Office.
Q. Will I pay customs or taxes on my shipment?
A. Customs fees may apply based on your country's import laws.
- You can set the declared value of your shipment in the checkout process for greater control. As an export company we are allowed up to 15,000 USD of samples a day.
💎 CUSTOM & PRIVATE LABEL SERVICES
Q. Can I customize the jewelry I see online?
A. YES, most products offer custom options on their product details page, under the heading ''Make It Yours - Customize HERE'' - Learn more about customizing your pieces HERE
Q. Can I send you my bespoke, one-of-a-kind, custom jewelry requests (special made)?
Q. Do you have Private Label / White Label services (B2B manufacturing)?
A. YES, we specialize in discreet manufacturing for designers, boutiques, influencers, & chain stores. - Get started on our PRIVATE LABEL MANUFACTURING PAGE.
Q. How do you protect the exclusivity of my custom designs?
A. Your exclusive designs are stored on a PRIVATE ITEMS PAGEaccessible only to your user email, and not visible to any other users.
We specialize in jewelry manufacturing services for many brandnames, so our website was designed with your needs in mind. - Available for both, retail-custom or wholesale-private label clients.
📦 INVENTORY & AVAILABILITY
Q. Do you have items ready in stock?
A. YES, browse our IN STOCK HERE - This page includes clearance jewelry and discontinued items which may not be available for future reorders. - Orders consisting of all in stock pieces are processed within 48-72 hours and can arrive at your door within 5-7 days. - Ideal for those who need pieces quickly for their next weekend fair or to top off your stock.
Q. Do you offer designs that are always available to reorder (handmade to order)?
A. YES, explore our collection of designs available for made to order production HERE - Ideal for drop-ship & online sellers who values consistent craftsmanship.
Q. Where can I see the full catalog of your jewelry? A. Please view them all HERE - This page offers an extensive filter & sort to find exactly what you are looking for.
Q. Can we specify ring sizes while ordering? A. YES, you can - For retail orders you can easily select your desired size on the product page. - For wholesale orders, most items are available to select the sizes and will have the option on the product details page. (Note: If an option to choose size is unavailable, the ring is usually Adjustable or Standard USA size 7 for women OR USA size 10 for men)
Q. What is your preview & vote on jewelry designs page? How can I get those items? A. Our early access preview pageHERE shows new designs we are testing. We add the photos of all the newest styles there first & you vote on which items get entered.
Simply clicking the + (plus symbol) adds your vote, and it helps us choose what to produce next. If an item you picked goes live, we will email you with the product link. We update the preview voting page regularly with our latest designs, so be sure to check back often and vote!
🛒ORDERING & PAYMENT
Q. How can I pay?
A. We accept : - Credit Card - Paypal - Western Union / Money Gram
- T T payment wire / Bank Transfer (You will select the payment method during the checkout process)
Q. Will I get emails to update me with the manufacturing progress? A. YES, you will receive email updates at every stage of production. - You can also check your orders detail page to see all the manufacturing updates for each individual piece as well.
Q. Will I get emails to update me with the shipment & tracking information?
A. YES, we will send emails which include links to track your package, proforma invoices & contact info for the selected courier.
Q. How long will it take to make or prepare my jewelry? A. Orders of in stock items ship within 48-72 hours. A. Made to order pieces typically ship within 15 business days. (Time may vary by complexity or your customized request) - You will see the stock status of each item on the product detail page & your shopping cart.
Q. Do you accept returns? A. Yes, please see our policy HERE
📊 WHOLESALE PARTNER BENEFITS
Q. Do wholesale prices include shipping fees? A. YES, FREE Shipping for orders over $500. Smaller orders will be charged shipping fees (estimate $15-20)
Q. Do you offer Drop Shipping for wholesale customers? A. YES, we offer drop shipping for wholesale customers at our Bronze Partner levelHERE - We recommend dropship sellers use our handmade to order designs. This ensures your continued success selling pieces that are made to your demands. - Please remember to use the ''ship to a different address'' selection in the checkout process for us to send the package to your customer.
Q. What is the minimum wholesale order amount? A. Our minimum wholesale order is $250 USD. You can select a higher minimum and receive additional discounts HERE
Q. Is there a discount for larger / bulk jewelry orders? A. YES, discount rates & additional benefits are applied accordingly to your selected wholesale partner level, which you can change anytimeHERE - You are always in control of your level & benefits.
Q. What if I'm unsure of which level fits my order? A. NO WORRIES, our shopping cart page will automatically apply the best discounts.
Q. What is the minimum order quantity (MOQ)? A. MOST items are 1 PIECE MOQ. Some items will have a 3, 5 or 10+ piece minimum to make it cost effective to manufacture the item to your order
📷MEDIA & DESIGN RESOURCES
Q. Can I use the jewelry photos from this website? A. YES, our wholesale partners are free to use our product images, please startHERE
Q. Do you have 3D jewelry design files ( .STL .3DM .JCAD ) for sale? A. YES, we have 1000s of files on our sister website www.3DJewelryModels.com
📣STILL HAVE QUESTIONS?
Q. What If I still have not found what I was looking for? :) A. We kindly ask you to SEND US YOUR REQUESTS HERE. Please just send pictures and information about the type of jewelry you desire so we can supply you accordingly, we have 100s of uncataloged items available to offer you!
Please visit our About Us page to learn more about our company as well.
We have done our best to cover most questions & concerns above, but if there is anything you would like to detail or clarify please email or call us
ABOUT US
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CONTACT US
Frequently asked Questions for GrandBazaarJewelers.com
📌GENERAL INFORMATION
Q. Are all products on this website handcrafted, handmade in Istanbul?
A. YES, every piece is handcrafted in Istanbul, Turkey. - We are proud to offer socially responsible jewelry made locally.
Q. Can I order for personal use (retail) from your website?
A. YES, Individual customers are always welcome to shop with us.
Q. Can I order for wholesale (to resell) from your website? A.YES, to access wholesale B2B trade prices please complete our WHOLESALE JEWELRY APPLICATIONto get started.
Q. What currency are the prices listed? A. All prices are in U.S. Dollars $ (USD)
🚚 SHIPPING & DELIVERY
Q. Do you offer FREE shipping? A. YES, Retail orders over $100. A.YES, wholesale orders over $500 qualify for free shipping. - For smaller orders, shipping fees are calculated at checkout (estimate $15-20)
Q. How long does shipment take?
A. 3 day express delivery. (This service is used for ALL ORDERS except Russia.)
Q. Can I order from abroad / internationally?
A. YES, we ship worldwide and have Shipping Agents to properly handle the process.
Q. Which countries do you ship too?
A. Please see the full list of more than 200+ countries HERE
Q. Which courier company do you work with? A. Within Turkey: Yurtici Kargo and MNG A. Abroad / International: DHL, FedEx, UPS, TNT, Post Office.
Q. Will I pay customs or taxes on my shipment?
A. Customs fees may apply based on your country's import laws.
- You can set the declared value of your shipment in the checkout process for greater control. As an export company we are allowed up to 15,000 USD of samples a day.
💎 CUSTOM & PRIVATE LABEL SERVICES
Q. Can I customize the jewelry I see online?
A. YES, most products offer custom options on their product details page, under the heading ''Make It Yours - Customize HERE'' - Learn more about customizing your pieces HERE
Q. Can I send you my bespoke, one-of-a-kind, custom jewelry requests (special made)?
Q. Do you have Private Label / White Label services (B2B manufacturing)?
A. YES, we specialize in discreet manufacturing for designers, boutiques, influencers, & chain stores. - Get started on our PRIVATE LABEL MANUFACTURING PAGE.
Q. How do you protect the exclusivity of my custom designs?
A. Your exclusive designs are stored on a PRIVATE ITEMS PAGEaccessible only to your user email, and not visible to any other users.
We specialize in jewelry manufacturing services for many brandnames, so our website was designed with your needs in mind. - Available for both, retail-custom or wholesale-private label clients.
📦 INVENTORY & AVAILABILITY
Q. Do you have items ready in stock?
A. YES, browse our IN STOCK HERE - This page includes clearance jewelry and discontinued items which may not be available for future reorders. - Orders consisting of all in stock pieces are processed within 48-72 hours and can arrive at your door within 5-7 days. - Ideal for those who need pieces quickly for their next weekend fair or to top off your stock.
Q. Do you offer designs that are always available to reorder (handmade to order)?
A. YES, explore our collection of designs available for made to order production HERE - Ideal for drop-ship & online sellers who values consistent craftsmanship.
Q. Where can I see the full catalog of your jewelry? A. Please view them all HERE - This page offers an extensive filter & sort to find exactly what you are looking for.
Q. Can we specify ring sizes while ordering? A. YES, you can - For retail orders you can easily select your desired size on the product page. - For wholesale orders, most items are available to select the sizes and will have the option on the product details page. (Note: If an option to choose size is unavailable, the ring is usually Adjustable or Standard USA size 7 for women OR USA size 10 for men)
Q. What is your preview & vote on jewelry designs page? How can I get those items? A. Our early access preview pageHERE shows new designs we are testing. We add the photos of all the newest styles there first & you vote on which items get entered.
Simply clicking the + (plus symbol) adds your vote, and it helps us choose what to produce next. If an item you picked goes live, we will email you with the product link. We update the preview voting page regularly with our latest designs, so be sure to check back often and vote!
🛒ORDERING & PAYMENT
Q. How can I pay?
A. We accept : - Credit Card - Paypal - Western Union / Money Gram
- T T payment wire / Bank Transfer (You will select the payment method during the checkout process)
Q. Will I get emails to update me with the manufacturing progress? A. YES, you will receive email updates at every stage of production. - You can also check your orders detail page to see all the manufacturing updates for each individual piece as well.
Q. Will I get emails to update me with the shipment & tracking information?
A. YES, we will send emails which include links to track your package, proforma invoices & contact info for the selected courier.
Q. How long will it take to make or prepare my jewelry? A. Orders of in stock items ship within 48-72 hours. A. Made to order pieces typically ship within 15 business days. (Time may vary by complexity or your customized request) - You will see the stock status of each item on the product detail page & your shopping cart.
Q. Do you accept returns? A. Yes, please see our policy HERE
📊 WHOLESALE PARTNER BENEFITS
Q. Do wholesale prices include shipping fees? A. YES, FREE Shipping for orders over $500. Smaller orders will be charged shipping fees (estimate $15-20)
Q. Do you offer Drop Shipping for wholesale customers? A. YES, we offer drop shipping for wholesale customers at our Bronze Partner levelHERE - We recommend dropship sellers use our handmade to order designs. This ensures your continued success selling pieces that are made to your demands. - Please remember to use the ''ship to a different address'' selection in the checkout process for us to send the package to your customer.
Q. What is the minimum wholesale order amount? A. Our minimum wholesale order is $250 USD. You can select a higher minimum and receive additional discounts HERE
Q. Is there a discount for larger / bulk jewelry orders? A. YES, discount rates & additional benefits are applied accordingly to your selected wholesale partner level, which you can change anytimeHERE - You are always in control of your level & benefits.
Q. What if I'm unsure of which level fits my order? A. NO WORRIES, our shopping cart page will automatically apply the best discounts.
Q. What is the minimum order quantity (MOQ)? A. MOST items are 1 PIECE MOQ. Some items will have a 3, 5 or 10+ piece minimum to make it cost effective to manufacture the item to your order
📷MEDIA & DESIGN RESOURCES
Q. Can I use the jewelry photos from this website? A. YES, our wholesale partners are free to use our product images, please startHERE
Q. Do you have 3D jewelry design files ( .STL .3DM .JCAD ) for sale? A. YES, we have 1000s of files on our sister website www.3DJewelryModels.com
📣STILL HAVE QUESTIONS?
Q. What If I still have not found what I was looking for? :) A. We kindly ask you to SEND US YOUR REQUESTS HERE. Please just send pictures and information about the type of jewelry you desire so we can supply you accordingly, we have 100s of uncataloged items available to offer you!
Please visit our About Us page to learn more about our company as well.
We have done our best to cover most questions & concerns above, but if there is anything you would like to detail or clarify please email or call us
